Utilizing services in a different warehouse, or different services altogether, should not mean contacting a different department. With Pax, you will have one point of contact who is personally hands-on managing your day-to-day activities with Pax.
We have strategically built out our operations and customer service delivery to serve customers moving anywhere from 1-2 truckloads to a few million pounds/month. While our services can be scaled up to serve higher volumes, we never scale it to a point where it hurts our other customers. We do not separate our customers into classes to receive separate levels of service.
Our flexibility is built from the philosophy that no one customer is exactly the same. Our size and the scope of our services are not designed to fit everyone, but with a diversity of customers at our locations all with unique needs, we create value through tackling problems big and small with the same attentiveness for each customer regardless of size.
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